Return and Refund

Skill DIY ltd makes every effort to provide full and accurate information on its websites of all goods offered for sale. The information is the same as that given in the manufacturer’s brochure. We do not send out brochures, but if you require further advice, please email your query to our customer service team. info@skilldiy.com

On receipt of payment, Skill DIY ltd will automatically send you an invoice by e-mail or if requested by post to the address you provide (Postage Charges Applies). Whether or not you receive the e-mail, this invoice confirms our acceptance of your order and constitutes a binding contract.

We offer goods for sale through our website www.skilldiy.com and other eCommerce channels . Prices are subject to change and Skill DIY ltd updates its websites on a daily basis, however we cannot accept orders based on earlier pricing that may have been cached on the web. In the event that a supplier fails to inform us of a price rise, we may need to pass this increase on to you, but will not accept your order unless you are aware of the price increase and are willing to pay it.

Our prices vary from time to time and printed material such as catalogues or advertisements will always show our best prices at the time of printing. During the valid period of a catalogue we may offer things at a lower price. This could be a special offer or just an everyday price cut. Our website will always show one price, the lowest price we have, and if you order from a catalogue which quotes a higher price we undertake to process your order at the lower price. We will always use the lowest price we are quoting at the time that your order is processed and this will never exceed the valid prices published in our catalogue. Any delivery charge is clearly displayed where applicable

Returning an item you have purchased by mistake: We will try our best to provide as much information as possible to allow you to make an informed decision on your purchase. However, should you require to return any product, you can do so within 30 days from the date you purchased the item. When returning an item a returns form must be requested from info@skilldiy.com and you must fill this in and enclose with the returned goods. You will have to arrange the return of the goods yourself and track them using a reputable carrier. We ask that you do everything possible to ensure the goods are returned to us unused in their original packaging. We will refund the total cost of the goods, please note we reserve the right to issue you partial refund when we receive the goods back in non resalable condition.

Returning an item that is faulty: If we have supplied an item that is faulty or goes faulty in the first 7 days of receipt we will supply you with a returns form and we will arrange for the collection of the goods or provide a pre-paid returns label to return the item. Should we or the manufacturer of the good are satisfied as to the alleged defects we will either replace the goods or issue you with a full refund. Returning an item that we have supplied incorrectly: If we have supplied an item incorrectly we will arrange for the collection of the goods or provide you with a pre-paid label and have the correct item sent out at the same time. A returns form will still be emailed to you which you need to fill in and send it back with the goods that are being returned.

We will normally dispatch your goods on the same working day, provided that your order is received by 12pm. The goods becomes your property as soon as they are dispatched to you. Please note in busy period we might not be able to dispatch the item same day. Should you urgently need the item you can opt in for express delivery (Extra Charges Apply) which usually takes 1 working days to arrive (UK Mainland Only). In Most cases we will require an authorised signature when delivering goods to you

We will deliver your order to any UK address. The prices mentioned are for some parts of UK Mainland only, remote areas will incur extra postage charges. Our standard delivery is handled by national carrier and in most cases you will receive your goods with in 2-5 working day unless you have paid for express delivery. If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. Carriers plan their activities at the last moment in order to achieve the quickest turn-around for the greatest number of items. It is therefore not possible to book a delivery time, although Skill DIY ltd will make every effort to arrange a date convenient for you.

We aim to keep sufficient stocks levels on hand. However , in times of unexpectedly high demand we may unfortunately run out. If this happens we may delay dispatch of your order for a day or two while new stock is delivered. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed. You may contact us at any time to check on the progress of your order. .

You have the unconditional right under Distance Selling Regulations to cancel an order within 30 days, starting from the day after the goods are delivered.
If you wish to cancel the order you should do so by emailing the following cancellation form to info@skilldiy.com and we will process it accordingly
Cancellation Form
To : Skill DIY Ltd
Email: info@skilldiy.com
I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*],
Ordered on [*] / received on [*],
Name (s),
Address (s),
Date:
If the goods are not faulty and you are returning it within the cooling off period you will be responsible for the return carriage costs. You are responsible for the care of the goods whilst in your possession and returning them in good condition in the original packaging including all documents and manuals. Skill DIY will reimburse you in full for the goods if they are returned as new. If the goods are found to be used, misused or damaged on return, we reserve the right to issue you partial refund for it.

If performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, acts of terrorism, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within our reasonable control, we will do our best to maintain our deliveries. However, we shall have no liability to you for any failure which is due to such unforeseen circumstances or any other situation outside our control.

We are constantly updating our products prices and offers. We are confident of our technology and staff but acknowledge that human error is always possible. If goods are offered for sale incorrectly we will always try to honour our offer if possible. There may be rare circumstances where it is not possible for us to do so. In such cases we will contact you and explain the situation, if we are unable to resolve the matter fairly with you we reserve the right to refuse your order and refund any payment you may have made.